Fair Grievance Handling (Online) | HUMAN RESOURCE/ INDUSTRIAL RELATION | Programmes & Courses | SNEF e-Services Portal

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Funding Type

Funded Courses Non-Funded Courses


Course Fee (SGD)

Course Format

Fair Grievance Handling (Online)

Course Type : Non-Funded

Course Objective

Synopsis: As a supervisor you may encounter the challenge of dealing with upset employees. In such situations you will need an established grievance handling procedure to deal with the situation. It is therefore important that organisations,

Course Outline

(a) Introduction: Definition of Grievances and Complaints at the workplace Types of grievances: General versus Individual   (b) Legal considerations: Employment Act Protection from Harassment Act, etc. Tripartite Advisory on Managing Workplace Harassment   (c) Why a Grievance Handling Procedure is vital Developing a fair and effective grievance handling procedure Principles of Grievance Handling: General versus Individual Consequences of mishandling grievances Workplace harassment as a source of grievances Managing workplace harassment (d) Making the grievance procedure work Roles of supervisors and managers Role of Unions Skills and techniques of Grievance Handling Handling common and unexpected scenarios   (e) Recognising signs of grievance Poor performance versus misconduct, or expression of grievance Handling under-performing employee and misconducts Using harassment to trigger termination of employment Avenues/resources Employee counselling session versus disciplinary process The workshop will utilise the key resources such as the “Grievance Handling Handbook”, and the Principles of Fair Employment as laid out in the “Tripartite Guidelines on Fair Employment Practices” formulated by TAFEP.


Mix of lectures and case discussions.

Target Audience

Employers, HR practitioners, and line managers/supervisors. Attend this one-day workshop to understand the various issues and how you can establish a grievance handling mechanism that is based on the principles of fair employment practices.


Linda Ang Poh Geok
Ms Linda Ang, has conducted both public and in-company courses for public and private sectors in Singapore. She was formerly a Senior IR Consultant in a non-profit organisation. Linda has a BA from Victoria University in Wellington and an MA from Auckland University. She was formerly a Senior IR Consultant in a not-for-profit organisation. Linda has a BA from Victoria University in Wellington and an MA from Auckland University.


Course Fee Subsidy?

Absentee Payroll Funding?

Any Assessment(s)?

Any Certification?
E-Certificate from SNEF

Refreshments Provided?

Lunch Provided?

Complimentary Parking?


Shirlyn Tan

+65 68276906

+65 68276927

09:00 AM - 05:00 PM


1 day

Type Full Fee (inclusive 9% GST)
Course Fee $327.00