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ICDL Advanced Spreadsheets is a high level certification programme which presents learners with the opportunity to bring their spreadsheet skills to an expert level. This allows them to use the full potential of the spreadsheet application to produce higher quality management information.

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This module enables learners to demonstrate competence in using presentation tools on a computer. Learners will be able to accomplish tasks such as creating, formatting, modifying and preparing presentations using different slide layouts for display and printed distribution

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• Recognise the importance of service innovation in the organisation • Generate potential service innovation ideas to transform the customer experience • Evaluate potential service innovation ideas according to organisational evaluation criteria • Present mock up of service innovation ideas to stakeholders